Executive Summary

A nation’s central bank engaged TerraLink to optimize its corporate content management system using OpenText ECM and SAP software systems. Over a multi-year partnership, TerraLink implemented critical system upgrades, developed custom modules, and provided comprehensive support to strengthen performance, security, and operational efficiency for over 1,300 users.

Customer Business Challenges

The Bank required an efficient content management system to support the complex needs of a central bank, including secure data handling, streamlined workflows, and optimized resource management. Improvements were needed to the existing system to keep up with new demands on the content management platform. Additionally, manual administrative tasks consumed valuable resources and created opportunities for errors and leading to inefficiencies for processes that extended across departmental functions.
The bank also faced challenges with remote system access capabilities. Without effective mobile solutions, employees struggled to access necessary documents and systems outside the office, impacting response times and collaboration. The Client needed a partner to address these operational gaps and ensure reliable support for its mission-critical systems.

TerraLink’s Contribution

TerraLink has provided comprehensive services including multiple OpenText Content Server upgrades which enhanced the ECM system security and performance. TerraLink designed and configured solution extensions to automate repetitive tasks, implemented OTCS Mobile to improve remote access, and delivered ongoing managed support to maintain stability and address issues proactively. Additionally, TerraLink assisted with strategic planning for a future cloud migration, positioning the bank for long-term growth. TerraLink is currently working on designing and deploying a Case Management solution that integrates OpenText, Salesforce and the Experience Cloud.

Customer Business Outcomes

The upgraded OpenText Content Server enhanced system security and performance, aligning to the bank’s desire to leverage the latest standards in data protection and efficiency. With custom modules automating processes and tasks, the Bank streamlined administrative operations, freeing staff to focus on higher-value activities and increasing overall productivity.
The deployment of OTCS Mobile transformed remote access, enabling employees to securely access documents and systems remotely. This change enhanced operational flexibility, supporting faster response times and improved collaboration across the bank’s departments. TerraLink’s managed support ensured continuous system reliability, reducing downtime and allowing the Bank to operate more efficiently and securely.

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