Up-to-Date and Smooth-Running SAP® Applications

Put speed at the heart of your IT infrastructure with TerraLink's maintenance and support. You'll avoid business process delays by addressing user issues quickly, mitigate operational risks through active system monitoring, and extract maximum value with swift updates and corrections.

Say no to poor systems and bad user experiences. Engage with TerraLink's support team and you'll receive immediate answers to typical questions and rapid responses to system incidents. You'll enjoy higher service levels and happy internal system users, keeping your focus on business growth rather than troublesome IT challenges. Best of all, your company's ability to deliver effective and efficient operations is never in question.

For more than 25 years, our team has been trusted to provide SAP® application maintenance and support services around the world. You'll benefit from that experience through our comprehensive operations assessments. Choose either to outsource traditional AMS services empowered by modern technologies and tools, or establish an active care engagement to mitigate your SAP® solution operations risks.

Key Benefits

Improve your user experience and secure your solution operations with managed services from TerraLink.

  • Reduce user help search or incident response time
  • Eliminate business process interruptions
  • Ensure appropriate system security, performance and availability
  • Re-focus internal SAP® expertise from operations to strategy and planning

Service Features

Managed services from TerraLink ensure your effective and efficition solution operations.

Operations assessment — Get independent, fact-based advice on bottlenecks. Identify appropriate internal maintenance and support service levels. Optimize potential costs.

User support — Leverage AI- and ML-based facilities to for quick user help and assistance, reducing the number of requests processed by human support lines.

Application maintenance — Outsource routine tasks, incident handling, and resolution.

Active care — Proactively mitigate your solution operations risks.

Why Choose TerraLink?

Digital transformation is about so much more than simply configuring software and solutions. True transformation embraces process and organizational changes. Incentive programs are developed for personnel driving forward innovative projects. And the mentality, habits and approaches to work of your employees are fundamentally altered.
Our model uses six levers to achieve powerful transformation programs:

  • Prioritizing enterprise value and change management
    Each transformation program is focused on well-defined objectives. Professional change management helps to realize the benefits for all program stakeholders.

  • Industry expertise
    More than 25 years of experience, especially in asset-intensive industries, help us implement industrial best practices for common processes and design and deliver bespoke solutions that unleash your competitive advantage.

  • Product knowledge and technology insights
    We design, implement and integrate your systems based on the latest product and technology stacks for enterprise resource and content management.

  • People focus
    Enabling your team is key. We develop intuitive and easy-to-use solutions, task dedicated deployment teams to produce user guidelines, and train your users during the system ramp-up process.

  • Delivery capacity
    Choose from English or local languages when you work with our delivery centers in our regions of presence.

  • Program, project and service management excellence
    Read our case studies to get all the confidence you'll need about our ability to deliver on time, on budget and on spec.

Contact us to discuss your requirements

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