MANUFACTURING EVENT & INCIDENT MANAGEMENT

TerraLink helps you implement disciplined event handling and plant-wide visibility — beyond classic DCS alarms that only show what’s happening on a single unit. Filter and personalize events, add predictive signals, and catch issues early — before they escalate.

Stop alarm floods, stale alarms, and blanket acknowledgements that hide real risk. Consolidate real-time signals from multiple systems into one event workflow — so teams respond faster and make more consistent decisions across the site.

Platform

We implement a dedicated event and incident management solution based on AVEVA PI System (formerly OSIsoft PI System) — an industrial operations data portfolio built to collect, enrich, and visualize real-time operations data with IT compliance.

Core capabilities

• Real-time data collection from multiple sources (DCS/SCADA, historians, sensors, lab systems, manual inputs)

• “Smart” event rules to reduce nuisance alarms and highlight actionable events

• Focus not only on emergencies, but also on process regime compliance (deviations, constraints, abnormal situations)

• Keep the system current throughout the lifecycle (rules, models, KPIs, governance)

• Use predictive / anomaly-detection logic to catch leading indicators early

• Align practices with ISA 18.2 alarm management principles (process + governance)

Smart rules

The key to a high-value event management system is creating and maintaining “smart” rules — often using machine-learning techniques. With the right configuration, you can surface indicators such as probability of equipment failure and abnormal process patterns early enough to act proactively.

Rule design and modeling of complex process behavior is done together with the customer’s process engineers — so the logic reflects real operating constraints, not generic templates.

How users work with events

Depending on your operating model, monitoring and response can be delivered through:

• Dashboards (PI Vision) for situational awareness and triage

• Email/SMS notifications for time-critical events (PI Notifications)

• Acknowledgement, commenting, and workflow hooks for accountability

• Shift / daily / monthly event reports, including exports to Excel or automated report generation

Key advantages

• Unified real-time operations data foundation that collects, enriches, and visualizes operational data — built for industrial environments and IT compliance

• No-code dashboarding with AVEVA PI Vision (build and adapt displays quickly without programming)

• Event-driven alerts via notifications (notify the right people when conditions of interest occur)

• Optional alarm-management layer (e.g., ProcessVue) to strengthen standards-based governance and compliance across the plant

Business benefits

• Faster, better operational decisions by turning real-time data into actionable context and visibility

• Improved ability to optimize efficiency, increase resilience, and support sustainability goals through trusted operations insight

• Better operations, planning, and compliance outcomes when alarm information is clear, prioritized, and governed against recognized standards