August 27, 2026
TerraLink implemented the Mirapolis HCM platform at the local subsidiary of an international tobacco company. The project brought key HR processes together within a unified digital ecosystem, increased the efficiency of the HR function, and created a foundation for the continued development of the company's human capital management system.
Industry: Tobacco
Employees: 3,000
Offices: 100
HCM platform: Mirapolis HCM
Functional modules implemented: 10
HR processes automated: 85%
System stability: 97%
Implementation approach: Phased rollout
The company employs 3,000 people across 100 offices. Its goal was to move to a modern locally developed HCM platform while preserving established HR processes and creating opportunities to further develop and automate them.
The key requirements were:
consolidate HR processes in a single system instead of relying on multiple disconnected solutions;
provide a flexible platform that could be adapted to the company's existing processes without requiring major changes to established practices;
enable rapid implementation with functionality rolled out in stages.
Following a market assessment, the customer selected Mirapolis HCM, a leading Human Capital Management platform. The solution brings together recruitment, onboarding, learning, performance and competency management, career and development, compensation, and corporate HR services within a unified ecosystem.
The flexibility of the platform made it possible to adapt standard functionality to the company's established HR processes while minimizing changes to existing practices.
TerraLink, with extensive experience in HR automation and business system integration, was selected as the implementation partner.
The project was divided into several stages, allowing the company to launch the highest-priority processes quickly and gradually expand the platform's functionality.
During the first stage, our team worked with the customer to assess existing HR processes, define implementation priorities, and launch a minimum viable product (MVP).
The initial scope included:
corporate portal;
employee self-service;
HR service requests;
employee bonus and incentive processes;
integration with the company's existing enterprise systems.
This stage was completed in less than 12 months.
The second stage focused on expanding the platform and implementing the Recruitment, KPI Assessment, Competency Assessment, and Learning Management modules.
At the same time, the functionality already in production was enhanced based on user feedback and operational experience.
The third stage introduced Career and Development functionality, including talent pool management, succession planning, and individual development plans.
The solution was also integrated with the company's HR electronic document management system and corporate reporting environment.
As a result, Mirapolis HCM became part of the company's existing enterprise IT landscape rather than a standalone HR application.
The project included integration between Mirapolis HCM and the company's existing enterprise systems, HR electronic document management system, and corporate reporting environment.
This approach enabled the company to connect HR data and processes across its existing IT landscape while continuing to develop the unified digital HR ecosystem.
The platform is now being developed as a long-term digital product, with continuous improvements to functionality, integrations, and user experience.
The project has moved to a product approach: the team continuously enhances the platform, improves the employee experience, and expands integrations across HR processes to maximize the efficiency of the unified digital HR ecosystem.
TerraLink supports the full lifecycle of the HCM platform, including platform development, customization, system integration, and technical support.
The customer's internal Center of Excellence handles system administration, business process configuration, and user support.
The project delivered a unified HCM platform covering the company's key human capital management processes.
As a result:
10 Mirapolis HCM functional modules were implemented;
85% of HR processes were automated;
97% system stability was achieved.
The solution provides a foundation for further HR digitalization, enabling the company to continuously improve HR processes, expand integrations, and develop its HCM ecosystem around a single platform.
TerraLink provides end-to-end services for HCM platforms, including business process assessment, implementation, customization, integration with enterprise systems, technical support, and continuous development.
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