September 1, 2020

TerraLink Expands TerraCare Managed Services Portfolio

With IT organizations recognizing the benefits of managed services, growing numbers are handing over the administration, maintenance and enhancements of their enterprise content management solutions to TerraLink thereby benefiting from TerraLink’s extensive OpenText and Microsoft expertise. In response to the ever-increasing needs of our customers, TerraLink has expanded the TerraCare expert services and full-service managed services offerings beyond on-premises, to include the cloud, or a hybrid of the two.

Due to the complex business environment companies face today, IT departments and the user community have neither the training nor the resources to perform day-to-day service requests and maintenance for their ECM systems. These are strategic, line-of-business systems that need expert services to optimize the system availability to the business.

Throughout the COVID-19 crisis forcing large numbers of users to work remotely, the TerraCare team has ensured business continuity for our managed services customers. Whether in periods of crisis or in everyday operations, TerraCare managed services permit organizations to concentrate on their core business and relieve the load on IT as TerraLink makes sure the content management systems run continuously around the clock.

If you already have an existing ECM system or just starting on the path to one, consider using TerraLink’s TerraCare Managed Services. The many benefits of TerraCare include:

  1. Dedicated, on-site, on-call, or remote support for users, leading to improved overall productivity as issues and questions are successfully resolved quickly
  2. A higher level of system availability through TerraLink managing system upkeep and maintenance
  3. Reduced system outages and security threats by implementing TerraLink’s proprietary Preventative Care application which monitors key system aspects to negate preventable issues
  4. Access for business users and departments to industry best practices and knowledge based on the TerraLink’s team extensive, in-depth business and technical acumen
  5. Expertise in business process automation, records management, compliance, and information governance leading to faster implementations and business value
  6. TerraCare increases overall user satisfaction, leading to greater user adoption of the system
  7. Lower cost of ownership and a greater return on investment, through reduced operating costs, increased productivity, and greater overall system usage

TerraLink Managed Services provide a strategic method for improving operations and cutting expenses related to your enterprise content management systems. The range of services related to your ECM systems that the TerraLink team of ECM specialists can provide includes:

·        Systems Administration

·        Preventative Maintenance

·        System Scaling

·        Software Upgrades

·        Functional Enhancements

·        Proactive System Monitoring

·        Strategic Technology Roadmap Planning

With tiered offerings, you are able to select the appropriate level of support services to meet your business needs and budget. 

TerraCare support services come with a binding service level agreement that provides a clear breakdown of the system support and monitoring services selected by the customer. The TerraCare managed services pricing model is flexible, customizable, and transparent providing a defined service for a defined price. With TerraCare, content management system cost planning is simpler than ever.

For more information about TerraCare content management managed services or to request a consultation, click here.