Q & A about Content Management. Part 2

We continue to publish questions from our clients and our experts’ answers. Topics include business processes automation, digital transformation, intelligent workflow, modernization, and all things connected to content management.

You can also send us your own questions and we will aim to answer them in the next issue. Our experts are eager to assist and guide you in ECM upgrades / migrations / integrations, specific areas such as capital projects management, contract management, and intelligent process, automations, SAP S4/HANA archiving and SAP HANA migration.

Today we have chosen the most exciting questions about ECM.

Question

How do I get the most value from my ECM investment?

Answer

This really depends on your business goals and the area in which you operate. We usually recommend a business assessment session to clarify goals, gaps, priorities and opportunities for quick returns. TTV – time-to-value – is key to guiding decisions that drive value returns from ECM systems.

Question

Can I integrate my ECM system with my other mission critical systems?

Answer

Integrating a content management system with business applications is considered best practice. Some business applications already have integrations, but others require custom integration using APIs that most applications support. It is important to compare your ROI against the cost of the integration. Most of the time, there is significant value in completing the integrations.

Question

Where does Enterprise Content Management fit in my cloud strategy?

Answer

ECM should be central to your cloud strategy. Most cloud-hosted solutions hosted produce documents and other unstructured data that need to be stored and managed.

Question

We are struggling to maintain our ECM system. How can managed services relieve these challenges in the short- and long-term?

Answer

ECM experts, whether they are complementing, improving or replacing your in-house IT staff, have proven to be vital for many organizations. Sourcing capable ECM experts has been made easier with managed services programs like TerraCare from TerraLink: https://terralink-global.com/enterprise-content-management