OpenText Upgrade Services

The Best Way to Guarantee Your OpenText App Always Runs Smoothly

Updating OpenText regularly is the only way to ensure ongoing stability in your platform and implemented solutions. It also guarantees you access to new functionalities and features. TerraLink's OpenText upgrade services allow you to:

• Move to the cloud
• Maximize your ROI
• Improve platform performance
• Enhance security

Key Benefits

Implement an OpenText upgrade with support from TerraLink and you'll enjoy:

• Guaranteed platform stability for best solution performance
• Platform update documentation (step-by-step instructions)
• Expertise and assistance in performing a complex technical procedure
• Knowledge transfer that enables your developers to complete future upgrades in-house

Service Features

TerraLink'sOpenText upgrade services are comprehensive from start to finish.

Audit and upgrade preparation

• Development of phased update plans, carefully considering the interaction of the platform with related systems
• Checklist preparation for the current OpenText installation

Performing and updating in 'continuous delivery' mode

• Multi-stage updates and ongoing checks of OpenText components, including integration scenarios
• Performing updates on landscapes step-by-step, from development to production
• Expert assessments and troubleshooting procedures, guaranteeing the most optimal and stable path - with minimal downtime - before updating OT PRD
• Installing and configuring new versions of add-ons in SAP ERP
• Stabilizing and verifying integration scenarios (beyond SAP)
• Robust testing and other quality assurance technologies, including business solutions and platforms like xECM, Documentum, OTMM, eDOCs, etc
• Modification and code control/refactoring for customized modules

Competence center formation

• Real-time demos of the OpenText update processes for in-house IT experts
• Developing instructions for the implementation and stabilization of future platform upgrades