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Extended Enterprise Content Management

Improve business process efficiency and regulatory compliance with enterprise-level content management

Are you faced with managing and accessing large amounts of files, documents and content spread across all departments of your business, from marketing and sales through to legal, finance, production, and service?

Structured systems, such as enterprise resource planning (ERP), customer relationship management (CRM) and supply-chain management (SCM) platforms, are essential to supporting many core business processes. But managing related unstructured information is a significant challenge that can lead to unintended consequences including inefficient working practices, additional training costs, complicated content searches and disparate business processes.

TerraLink’s extended enterprise content management solution (ECM), which is based on the OpenText™ Extended ECM® platform, provides a cross-application, single-source-of-truth within or across functional operations of the business.

There is also the option of integrating SAP Business Suite® software such as SAP Enterprise Resource Planning (ERP), Supplier Relationship Management (SRM) and Customer Relationship Management (CRM). It also integrates with SAP S/4HANA®, SAP SuccessFactors®, Salesforce®, Microsoft Office 365®, or any other enterprise software, bridging the gap between structured information and related unstructured information and giving you unprecedented levels of data control and transparency.

There is also the option of integrating SAP Business Suite® software such as SAP Enterprise Resource Planning (ERP), Supplier Relationship Management (SRM) and Customer Relationship Management (CRM). It also integrates with SAP S/4HANA®, SAP SuccessFactors®, Salesforce®, Microsoft Office 365®, or any other enterprise software, bridging the gap between structured information and related unstructured information and giving you unprecedented levels of data control and transparency.

What are the common challenges of extended enterprise content management?

Enterprise content management presents numerous challenges, including the unnecessary duplication of content when multiple repositories are used across a business. Unless each of those duplicates is updated simultaneously, this can lead to a lack of trust in company data if the most recent version of a file is not available to all stakeholders. Running separate content silos can also lead to documents and files being managed under different governance practices and security policies, which can lead to extra compliance issues.

Some firms also find employees have to switch between different applications to complete a single workflow, which can cause unnecessary delays and frustration. If your business uses different applications to manage its content, the resulting different user experiences can also lead to additional training costs.

What can TerraLink’s extended enterprise content management solution achieve?

TerraLink’s extended enterprise content management system provides comprehensive ECM services, tying processes and information together in business workspaces and deeply connecting data, relations, and roles. It can be accessed across all devices – including smartphones, through the SAP Mobile Portal®.

Users benefit from a single point of access to all content, reducing search time, missed documents and errors while simultaneously enabling the provision of the right document exactly when it’s needed.

Users benefit from a single point of access to all content, reducing search time, missed documents and errors while simultaneously enabling the provision of the right document exactly when it’s needed.

  • Document duplication can be reduced by a factor of 20.
  • Enhanced search capabilities deliver increased productivity, with documents found up to three times quicker.

What other benefits are available to TerraLink extended enterprise content management users?

TerraLink’s extended enterprise content management system is an enterprise-wide solution that allows all team members to quickly use and manage all business content relating to suppliers, products, customers, employees, assets, and ongoing or future projects.

With an extended ECM account, business workspaces can be opened and accessed through Salesforce®, Microsoft Outlook®, and Office 365® among others. This unified, 360° access to structured and unstructured information via web, smartphone and tablet platforms can significantly improve organizational productivity.

TerraLink’s extended ECM can also:

  • Enhance collaboration through workspaces, forums, workflows, tasks, follow-ups and secure extranet environments, enabling all stakeholders – both inside and outside the organization – to work together seamlessly.
  • Provide greater consistency, transparency and control by enabling users to search and navigate content structures based on the business logic defined in your SAP ®, MS Office 365® or Salesforce® system.
  • Reduce legal risk by more effectively managing corporate records, controlling where your content is and who has access to it from creation through to archival and destruction.
  • Reduce storage costs through the digitization of paper files, scanning documents directly into your SAP system and eliminating the need for physical storage space.

Why choose TerraLink for your enterprise content management system?

For more than 25 years, we have helped organizations around the world implement enterprise IT solutions focused on stability, scalability and innovation. We’ve completed more than 150 major ECM projects in seven countries across three continents, giving us an international perspective and enabling us to quickly determine the optimal solution to fit your circumstances.

  • More than 200,000 global users benefit from TerraLink ECM solutions
  • A team of 200+ skilled professionals are ready to implement your solution
  • The average TerraLink team member has 11.4 years’ experience
  • TerraLink has been an OpenText Platinum partner since 2009
  • Our portfolio includes both cloud and on-premise implementations
  • Guaranteed stability, scalability and innovation

Talk to an expert to learn how your business could benefit from TerraLink’s world-leading Extended Enterprise Content Management solution.